je77 Privacy
Policy — Your Data, Protected

1 Introduction

This Privacy Policy describes how je77 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors ("you", "the user") who access or use the je77 platform at je77.io.

By registering an account or using any service on je77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the je77 platform.

je77 is committed to handling your personal data responsibly and transparently. We understand that trust is the foundation of any good platform, and we take that responsibility seriously. Every data practice described in this policy exists for a clear, legitimate reason — and we've explained each one in plain language so you know exactly where you stand.

2 Data We Collect

je77 collects personal data in two ways: data you provide directly when using the platform, and data collected automatically as you interact with the platform. We only collect what is genuinely necessary.

Data you provide directly:

• Full name — used to verify your identity and personalise your account.
• Phone number — used for account registration, login, and transaction verification via bKash, Nagad, or Rocket.
• Date of birth — used to verify that you meet the minimum age requirement of 18 years.
• Password — stored in encrypted form; je77 staff cannot view your password.
• Payment transaction references — retained for financial record-keeping and dispute resolution.
• Identity verification documents — requested where required for account verification or withdrawal processing.
• Support communications — messages you send to the je77 support team are retained to help resolve your query and improve our service.

Data collected automatically:

• IP address — used for security monitoring, fraud detection, and geographic access controls.
• Device type and browser information — used to optimise the platform for your device.
• Session data — including login times, pages visited, and gameplay activity, used for security and platform improvement.
• Cookie data — see Section 5 for full details on how je77 uses cookies.

3 How We Use Your Data

je77 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your je77 account, including processing login requests and account recovery.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate financial records.
• Identity verification: Confirming that you meet the age and eligibility requirements to use je77, and verifying your identity before processing withdrawals where required.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of bonuses or promotional offers.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and providing appropriate support tools.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the je77 platform, fix bugs, and develop new features.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

je77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, please contact us at [email protected].

4 Sharing Your Data

je77 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your data is shared only in the following limited circumstances:

• Payment providers: When you make a deposit or withdrawal, the necessary transaction details are shared with your chosen mobile banking provider (bKash, Nagad, or Rocket) to process the transaction. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where identity verification is required, your documents may be shared with a third-party verification service. These services are bound by strict confidentiality agreements.
• Game providers: Your account identifier (not your personal details) may be shared with game providers to facilitate gameplay and resolve game-related disputes.
• Legal and regulatory authorities: je77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of je77, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of je77's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

5 Cookies & Tracking

je77 uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help je77 remember your preferences, keep you logged in, and understand how the platform is being used.

je77 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where users encounter problems, and how navigation flows work. This data is used to improve the platform and is never linked to your personal identity.
• Security cookies: Help detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect the functionality of the je77 platform and may prevent you from logging in or completing transactions.

6 Data Retention

je77 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and regulatory obligations. Specifically:

• Account data (name, phone number, date of birth) is retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable regulations and then securely deleted.
• Support communications are retained for two years from the date of the last interaction, then deleted.
• Session and gameplay logs are retained for 12 months for security and dispute resolution purposes, then anonymised or deleted.

When your data is no longer required, je77 will securely delete or anonymise it. If you request deletion of your account and data, we will action your request promptly, subject to any legal obligations that require us to retain certain records.

7 Data Security

je77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the je77 platform.
• Encrypted storage for all sensitive personal data, including passwords (which are hashed and salted and cannot be read by je77 staff).
• Access controls that restrict access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Automated monitoring systems that detect and alert on suspicious access patterns or potential data breaches.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, je77 will notify you promptly and take all necessary steps to contain the breach and minimise its impact.

You also play an important role in keeping your data secure. Use a strong, unique password for your je77 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

8 Your Rights

You have the following rights in relation to your personal data held by je77. To exercise any of these rights, contact us at [email protected]. We will respond within 72 hours.

je77 will not charge a fee for exercising any of these rights. We may ask you to verify your identity before processing a request to ensure we are responding to the correct person.

9 Minors

je77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process, and je77 reserves the right to request documentary proof of age at any time.

If je77 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all associated data will be deleted, and any funds in the account will be returned to the payment source.

10 Policy Changes

je77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes — particularly those that affect how we use your personal data or your rights — je77 will notify registered players via their registered phone number or through a notice on the platform. Your continued use of je77 after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact support to close your account and request deletion of your data.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how je77 handles your personal data, please get in touch with our support team.

You can reach us by email at [email protected] or via live chat on the je77 platform. Our support team is available 24 hours a day, 7 days a week. Privacy-related requests are handled with priority and we aim to respond within 72 hours.